Shipping Policy

Last Updated: June 2026

Thank you for shopping with PSEGO OFFICIAL (AS0431616-V). We are committed to ensuring your orders are delivered safely and efficiently.

Order Processing

All orders will be processed after successful payment confirmation.

  • Processing Time: 1 – 3 business days

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotional periods, or festive holidays, processing times may be extended.

Shipping Coverage

We currently ship to:

✅ West Malaysia (Peninsular Malaysia)

✅ East Malaysia (Sabah & Sarawak)

Selected international shipping may be available upon request. Please contact us before placing your order.

Shipping Partners

To ensure reliable delivery, we work with trusted courier services, including:

  • J&T Express

  • Pos Laju

  • DHL eCommerce

  • Other appointed courier partners

The courier service used may vary depending on delivery location and parcel requirements.

Estimated Delivery Time

West Malaysia

Estimated delivery: 1 – 5 business days

East Malaysia

Estimated delivery: 3 – 10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, customs clearance, or unforeseen circumstances.

Shipping Fees

Shipping charges are calculated during checkout based on:

  • Delivery destination

  • Parcel weight and dimensions

  • Courier service selected

Any applicable shipping fees will be displayed before payment is completed.

Tracking Information

Once your order has been shipped, a tracking number will be provided via email, WhatsApp, or order notification (where applicable).

Customers are responsible for monitoring their shipment status using the tracking information provided.

Delivery Responsibility

Please ensure that:

  • Shipping details are accurate and complete.

  • A recipient is available to receive the parcel.

  • Contact information provided is correct.

PSEGO OFFICIAL shall not be responsible for delivery delays or failed deliveries caused by incorrect information provided by the customer.

Imported Products

As a personal shopper sourcing authentic products directly from Europe and Germany, some items may require additional handling or transit time before shipment.

Estimated arrival dates are provided as guidelines only and are not guaranteed.

Lost or Delayed Parcels

If your parcel is delayed beyond the estimated delivery period, please contact us and we will assist in liaising with the courier service.

PSEGO OFFICIAL is not liable for delays caused by:

  • Courier operational issues

  • Weather conditions

  • Customs inspections

  • Public holidays

  • Force majeure events

Damaged Parcels

Customers are advised to inspect parcels upon receipt.

If your parcel arrives damaged:

  1. Take clear photos of the parcel and product.

  2. Contact us within 48 hours of receiving the item.

  3. Provide your order number and supporting evidence.

We will review the case and assist accordingly.

Undeliverable Parcels

If a parcel is returned due to:

  • Incorrect address

  • Unclaimed parcel

  • Failed delivery attempts

Additional shipping charges may apply for re-delivery.

Contact Us

PSEGO OFFICIAL (AS0431616-V)

📍 Putrajaya, Malaysia

📞 +60 10-366 0412

📧 pseuropegermanyofficial@gmail.com

By placing an order with PSEGO OFFICIAL, you acknowledge and agree to this Shipping Policy. 🚚✨