Return & Refund Policy

Last Updated: June 2026

At PSEGO OFFICIAL (AS0431616-V), customer satisfaction is important to us. As we specialize in sourcing authentic products from Europe and Germany, all purchases are subject to the following Return & Refund Policy.

No Return & No Refund Policy

All products sold by PSEGO OFFICIAL are strictly non-returnable and non-refundable unless the item received is incorrect or significantly damaged during transit.

By placing an order, customers acknowledge and agree to this policy.

Why Returns Are Not Accepted

Our products are sourced directly from Europe and Germany, and many items are:

  • Limited edition products

  • Clearance or outlet items

  • Personal shopper purchases

  • Imported products specifically sourced for customers

Therefore, we are unable to accept returns due to:

  • Change of mind

  • Wrong selection by customer

  • Personal preference

  • Colour variation due to screen settings

  • Size or fit issues

  • Customer no longer wanting the item

Damaged or Incorrect Items

If you receive:

  • A wrong item

  • A product that is significantly damaged during delivery

Please contact us within 48 hours of receiving your parcel.

Customers must provide:

  • Order number

  • Clear photos of the item received

  • Photos of the packaging

  • Description of the issue

We will investigate the matter and determine an appropriate resolution.

Conditions for Claims

Claims submitted may be rejected if:

  • The item has been used or damaged after delivery.

  • The claim is submitted after 48 hours from delivery.

  • Insufficient evidence is provided.

  • Damage is caused by improper handling after receipt.

Refund Processing

If a refund is approved by PSEGO OFFICIAL:

  • Refunds will be processed to the original payment method used during checkout.

  • Processing times may vary depending on the payment provider and financial institution.

  • Shipping fees are generally non-refundable unless the error was caused by us.

Order Cancellation

Orders cannot be cancelled once:

  • Payment has been completed.

  • The item has been purchased or sourced from Europe.

  • The order has been packed or shipped.

Please ensure all order details are correct before making payment.

Authenticity Assurance

PSEGO OFFICIAL guarantees that all products sold are authentic and sourced directly from trusted retailers, outlets, and stores across Europe and Germany.

Authenticity-related concerns should be reported immediately upon receiving the product.

Contact Us

For any enquiries regarding this policy, please contact:

PSEGO OFFICIAL (AS0431616-V)

📞 +60 10-366 0412
📧 pseuropegermanyofficial@gmail.com
📍 Putrajaya, Malaysia

By placing an order with PSEGO OFFICIAL, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.